Useful Resources on Social Customer Care

Your one-stop access to the most useful and up-to-date articles, tutorials, reports, case studies and infographics on Social Customer Care.

This social media library collection is updated on a daily basis. Within each section, the items are listed in chronological order, with the latest and newest item on top.

1. General (10)

     
    Social Customer Care: Apps and Processes for Success
    by Michael A. Stelzner  
    Jun 16, 2017
    1 view, 1 like
    How Hootsuite Does Social Customer Support: Tips from Our Experts
    by Dara Fontein  
    Dec 6, 2016
    5 views, 1 like
     
    5 Reasons Social Customer Service Is Now a Critical Social Component
    by Jay Baer  
    Nov 25, 2016
    1 view, 1 like
     
    4 Customer Service Lessons from the Biggest Brands on Twitter
    by Ashley Verrill
    Jun 15, 2016
    2 views, 1 like
    14 Amazing Social Media Customer Service Examples (And What You Can Learn From Them)
    by Bryan Haines  
    Dec 29, 2015
    3 views, 1 like
    Why Social Customer Service Changes The Game
    by Tony J. Hughes  
    Sep 7, 2015
    3 views, 1 like
     
    How Sprint is making customer service social
    by Paul Gillin  
    Jul 7, 2015
    1 view, 1 like
     
    4 Ways to Use Social Media for Customer Service
    by Douglas Idugboe  
    Nov 15, 2014
    1 view, 1 like
    How the top brands use Twitter for social customer care
    by Christopher Ratcliff  
    Jun 11, 2014
    2 views, 1 like
    The Complete Guide to Using Social Media for Customer Service
    by Courtney Seiter  
    Feb 20, 2014
    2 views, 1 like

2. Infographics (1)

    The State Of Social Customer Service [Infographic]
    by Harry Rollason  
    Mar 13, 2015
    1 view, 1 like

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